How to request deletion
Email us from the address associated with your account:
hello@datara.saTell us your company name, and whether you are asking to delete your own user account or the entire company workspace.
What happens next
- We verify who you are. Requests are accepted only from the email tied to the account — otherwise anyone could delete a company's data that isn't theirs.
- We confirm the scope. Deleting one user is not the same as deleting a whole company workspace; we establish which you mean before acting.
- We carry out the deletion. Data is deleted or anonymized within a reasonable period.
- We confirm it back to you at the same address.
What may remain, and why
Some records must be retained by law — tax invoices and their ledgers in particular — for the period Saudi regulations require, and we may not delete those on request. We also keep limited security logs (sign-in times, IP addresses) for as long as needed to protect the platform. Everything else is deleted.
If you are a customer of a company that uses Datara
In that case the data is not ours but the company's you deal with — we only operate the system on their behalf. Address your request to them directly, and Datara will assist them in fulfilling it. See section 1 of the privacy policy.
The full document
This page describes the procedure. The commitment itself is in section 9 of the privacy policy.