Terms of Service

1Acceptance and scope

These terms govern your use of the Datara platform at app.datara.sa and our website at datara.sa. By creating an account or using the platform you accept these terms and the Privacy Policy — together, the agreement between us.

If you accept on behalf of a company, you confirm you are authorised to bind it.

2Definitions

• "Datara" / "we": the platform provider.
• "Subscriber" / "you": the company holding the subscription.
• "User": any person the subscriber grants access to its workspace.
• "Workspace": the subscriber's isolated environment within the platform.
• "Subscriber data": everything the subscriber and its users enter — customers, suppliers, orders, invoices, journal entries, employees, conversations, attachments.

3Account and eligibility

• The platform is intended for businesses, not personal use.
• You agree to provide accurate registration details and keep them current.
• You are responsible for your users' passwords and for all activity under their accounts.
• You grant and revoke permissions inside your workspace; we do not intervene in how you distribute them.
• Notify us immediately if you suspect unauthorised access to your account.

4Free trial

A new workspace begins with a 14-day trial with the full features of the plan, with no payment card and no commitment. If no subscription is activated when it ends, access stops and your data is retained for a reasonable period before deletion — contact us within that period to restore or export it.

5Subscription and fees

• Fees are those published on the plans page at the time of subscription, plus VAT as required by Saudi regulations.
• Subscriptions renew automatically for an equal period unless cancelled before the current period ends.
• Cancelling stops the next renewal; it does not end the paid period, which runs to its end.
• Amounts paid for a current period are non-refundable except where law requires otherwise, or where the interruption results from a material failure on our part.
• We may change prices on at least 30 days' notice; the new price applies from the next renewal, and you may cancel before it.
• Late payment entitles us to suspend the service after notice and a reasonable cure period.

6Acceptable use

You agree not to use the platform to:

• Break Saudi law, or conduct any unlawful activity.
• Upload content you have no rights to, or harmful content or malware.
• Attempt to reach another subscriber's data, probe the isolation between workspaces, or circumvent permission controls.
• Resell the service or make it available to third parties without a written agreement with us.
• Place unreasonable load on the infrastructure to the detriment of other subscribers.
• Send commercial messages to people who have not consented, including through any messaging channel you connect to the platform.

8Invoicing and tax obligations

The platform issues tax invoices in a format aligned with ZATCA requirements, with sequential numbering and a QR code. Nevertheless:

• The accuracy of what you enter is your responsibility — VAT number, commercial register, customer details, and tax rates.
• The platform is an issuing and record-keeping tool, not tax or accounting advice, and does not replace review by your accountant.
• Compliance with filings and statutory deadlines rests with you.

9Availability and support

We aim to keep the platform available around the clock and perform routine maintenance that may require brief downtime — announced in advance wherever possible. Support is by email at hello@datara.sa during business hours.

At this stage we do not offer a contractual service level agreement with a guaranteed uptime percentage; any such commitment requires a separate written agreement.

Backups: we run the platform on Google's cloud infrastructure with the storage durability and internal replication it provides for operations and recovery. Those are operational controls of ours, not a guaranteed restore service for you: we do not undertake to restore a copy from a particular date, nor to recover data you or one of your users deliberately deleted. Export what matters periodically — export is available to you at any time.

Support is not advice. What the support team provides is help using the platform, and never tax, accounting or legal opinion of any kind.

10Intellectual property

The platform, its software, interfaces, design and trademarks belong to Datara. A subscription grants no rights in them other than a limited, non-exclusive, non-transferable right of use for the term of your subscription and for your business purposes. Copying, reverse engineering, or deriving works from the platform is prohibited.

Feedback: if you send us an idea or a suggestion for improving the platform, we may act on it in developing the product without compensation and without any right accruing to you in the result. This does not touch your data and grants us no rights in it.

11Changes to service and terms

We develop the platform continuously and may add or modify features. If we discontinue a material feature you rely on, we will give reasonable prior notice.

We may update these terms; the last-updated date is shown at the top of this page. Material changes are preceded by notice, and continued use after they take effect constitutes acceptance.

12Suspension and termination

• You may terminate your subscription at any time from account settings or by contacting us.
• We may suspend or terminate for a material breach of these terms, non-payment after a cure period, or use that threatens the security of the platform or its subscribers.
• We give notice and an opportunity to cure before terminating, except in cases of imminent security risk, which may require immediate suspension.

13Exporting your data

The platform lets you export your principal data in readable formats at any time during the subscription. After termination, data remains available for export for a reasonable period before deletion or anonymisation — except records law requires us to retain, such as tax invoices and their ledgers.

14Disclaimer of warranties

The platform is provided "as is" and "as available". While we exercise reasonable care, we do not warrant that it will be entirely free of errors or interruption, nor fit for a particular purpose not agreed in writing. You are responsible for verifying your outputs before relying on them for a statutory or financial obligation.

The internet and third-party services: access to the platform passes over the internet and through providers we do not control, and the platform may contain links to or integrations with third-party services governed by their own terms and their own fees. We do not warrant the performance of those networks or the content of those services, and are not liable for an outage or breach originating in them.

15Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages, lost profits, or lost opportunities. In all cases our total liability for any claim shall not exceed the amounts you actually paid in the twelve months preceding the event giving rise to the claim.

This limitation does not cover what may not lawfully be limited, such as fraud or gross negligence.

16Force majeure

Neither party is liable for a failure caused by circumstances beyond its reasonable control — such as cloud or telecommunications provider outages, disasters, or decisions of competent authorities — provided it notifies the other party and works to limit the impact.

17Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities in Riyadh shall have jurisdiction over any dispute not settled amicably within thirty days of notice to the other party.

18General provisions

• You may not assign this agreement without our written consent; we may assign it in a merger or sale of business, with notice to you.
• If a provision is invalid, the rest of the agreement stands, and the provision is replaced by the closest valid one to its intent.
• Our failure to exercise a right is not a waiver of it.
• These terms together with the Privacy Policy constitute the entire agreement between us regarding the platform.
• Notices are sent to the email registered on your account, and to us at hello@datara.sa. Keeping that address correct and monitored is your responsibility.
• Electronic communications: you agree to receive our notices and agreements electronically, and they satisfy any requirement of writing. We may send text messages to your number for verification, invitations and account alerts only — your carrier's charges are yours.
• Referring to you as a customer: we may list your company name among our customers. Any use of your logo or name in marketing material or a press release requires your written permission first.
• Independent parties: our relationship is that of independent parties; it creates no agency or partnership, and neither of us represents the other before third parties.
• Where the Arabic text and the English translation differ, the Arabic text prevails.